This is the knowledge base containing the most common problems and questions users have.
- Account Issues
- Purchase Issues
- Download and Installation Issues
- Gameplay Issues
- Console Issues
I purchased without making an account and I can’t login to KSP Store.
After you checkout from KSP Store, the system will automatically create a KSP Store Account with the email address and password you type in the Checkout Form. You should be able to log in using those details and the instructions here. If you do not receive a confirmation email, due to your email provider blocking it, don’t worry, you can still log in and download the game.
When I try to login, it says “There is no account associated with this e-mail address”.
Maybe you mistyped your email address when you create your account or filled out the Checkout Form of KSP Store. Send an email to KSP Support explaining your problem, your KSP Store Account email address and your Invoice ID. Note that the Invoice ID is NOT the Transaction ID and NOT the Receipt ID.
I’ve used the password recovery feature to reset my password, but I didn’t get any recovery email.
Well, first of all be sure to check your spam folder. We also have realized that some email providers (Verizon, Sbcglobal.net, Freenet.de, Comcast, etc.) have blocked our domain (kerbalspaceprogram.com) and IP Address due to their strict incoming email rules. They added us to their spam lists, so you won’t receive any email from us. Send an email to KSP Support explaining your problem. They will reset manually your password and ask you to change your KSP Store Account email address. If you are using an account from Gmail, Hotmail, Yahoo, or something similar, you might want to check your spam folder before asking for help, password-recovery emails usually end up in the spam folder.
I currently have a weird auto-generated password, but my own. How do I change it?
Log in with your current password and click the My Account button, go to the bottom of your profile and click the Edit Profile button. There you can edit most of your account information, including the password.
I used the password reset, but the password you sent me doesn’t work. What’s the problem?
90% of the times, this is because when you copy-paste the password off the email message you copy blank spaces too, the log in system evaluates the full string, including blank spaces, so if there are blank spaces, the password you used is different to the one in the database, and thus fails to log you in. Make sure you don’t get blank spaces.
I bought the game on the KSP Store, but I want it on Steam. Will you give me a Steam Key?
In general no. The option to transfer KSP Store licenses to Steam is only available for those who bought KSP before it originally came out on Steam, March 20th 2013. Note that if you do qualify for a transfer and choose to do it, the process is OPTIONAL and IRREVERSIBLE. If you transfer your purchase to Steam, you will no longer be able to download or update the game from the KSP Store. To move to Steam, log in to your KSP Store profile and you will find the button to start the process next to your download link. If you can’t see the button in your profile it means you purchased the game after it was on Steam and you are not eligible, no exceptions, please don’t insist.
I bought the game on Steam, but I want it on the KSP Store/GOG as well. Would you activate my account for download?
No, sorry, the migration will not work that way. If you bought the game on Steam, you will only have it on Steam. To get it in the KSP Store too, you will have to purchase it here. Do keep in mind that the Steam version is DRM free, so it can be played offline as well, so you’re really not missing out on anything with the Steam version instead of the KSP Store one.
- How can I receive support in a language different to English?
- How can I purchase KSP directly on the KSP Store?
I never received the confirmation email after I purchased the game.
This is once again due to some email providers blocking our automated email server. It doesn’t really matter, all the email tells you is that everything was successful and that you can download the game by following these instructions. You can still download the game even if you didn’t receive this email.
I want a refund, what should I do?
We are unable to refund purchases. If you have a good reason for asking a refund you could try contacting Paypal directly and see if they can refund your purchase. For 3rd party sites (Steam, GOG, etc) the refund policy for the given site applies.
I bought a Gift Code and I gave it to a friend. How do we redeem it?
Since the KSP Store is currently closed, the only thing we can do is exchange your Gift Code for a Steam key. Send an email to firstname.lastname@example.org mentioning the code itself, if the code is valid you will be given a Steam key.
I paid for a Gift Code, but never received it. What do I do?
First of all, make absolutely sure it is not in your spam folder. Send an email to KSP Support, tell them what happened and be sure to attach your Paypal receipt.
If I buy the game now, will I have to buy it again for the next update?
No, if you buy the game now you won’t have to pay for further updates. Be sure to check this information too.
I saw the post stating that players who purchased the game before May 2013 will get expansions for Free. Does this apply to Steam purchases as well?
Yes, any purchase made before May 1st 2013 counts, regardless of the payment or distribution method.
Download and Installation Issues
How do I get the game if I’ve already purchased it?
Login to KSP Store. You will find the download link in your My account Page or in the Product Detail page. Here are more in-depth instructions.
How do I update the game to the most recent version?
You can download the updater file from your account page as well. See the previous question for in-depth instructions.
The download link is not shown in my Products Purchased list and I’ve already completed the transaction.
Do note that it may take a few minutes for the link to show up. If the link has not appeared after one hour since your purchase, send your Paypal Receipt to KSP Support with a brief explanation. This will prove you bought the game and it will be easier to solve the problem.
When I try to download, I get a “Server Migration” error.
Please, be sure to not refresh or add any URL directly on your browser. Sometimes you can experience a disconnection from your internet and that cuts the download process. Go back to your KSP Account page and click the download buttons to start the process again. Also try down loading the game from a different web browser.
I try to open the game on Mac and the following message comes up: “KSP can’t be opened because it is from an unidentified developer”
You have to change your Gatekeeper settings please look here to see how you do that.
- My game crashed, what do I do so it won’t crash anymore?
Is it possible to download old versions of KSP?
We have the last version from each development cycle since 1.0 available for download. On the KSP Store they are on the Downloads section of your profile. On Steam and GOG, you have to download them as Betas, in the respective tab of the desktop application.
It’s not possible to officially download versions prior to 1.0.
My game for Mac keeps crashing on startup. It keeps saying something about restoring windows. Reinstalling the game didn’t help.
What you have to do to be able to play the game again is delete the saved state the mac created for the game, just download and double click this file. If you’re not given permission to run the script by double clicking, open the Terminal type sudo and a blank space drag and drop the script to the Terminal window and hit enter, you will be asked for your Mac password, type it (it will not echo to the screen, it’s normal) and hit enter again. If you still can’t run the script you can delete the save state files manually, refer to the self help for crashes article to see how.
The game for Windows doesn’t run. It says “There should be a KSP_Data folder next to the executable”. What do I do?
This most likely due to you having moved the KSP executable, (KSP.exe). You are not supposed to move anything out of the KSP root folder KSP_win). If you did move it, please try putting it back, then everything should work. Another cause may be you trying to run the exe file directly inside the zip file, you have to extract all the contents first. We recommend you use the installer rather than the zip file for an easier experience.
The game for Mac just bounces on the dock, but never actually opens. What now?
Follow these instructions:
- Right click (ctrl+click or whatever) the KSP.app file and select the ‘Show package contents’ option
- Navigate to the Contents->MacOS folder, inside it you should find a Kerbal Space Program exec file
- Open the Terminal and type ‘sudo chmod +x’ (without the quotes, note the blank space at the end) and drag and drop the exec file from the previous point from the Finder to the Terminal, hit enter
- The Terminal will ask for your password, the mac password, not the KSP one. It will seem as though you were not typing, but you are. Hit enter after you finish typing.
- If the Terminal doesn’t give an error message, you should be able to just double click KSP.app from the Finder to start the game.
I try to open the game on macOS and I either get a black screen or a lot of stuttering. How can I play KSP on macOS?
This is due to low-level changes introduced by Apple in the latest version of macOS, 10.13 High Sierra. See the announcement on our support forum for more information and workarounds.
The game gets to a screen with a slideshow, a loading bar and some clever game tips, but it’s stuck there, the loading bar doesn’t move. What can I do?
This most likely due to you having moved the KSP executable, (KSP.app for mac or KSP.exe for windows). You are not supposed to move anything out of the KSP root folder (KSP_win or KSP_osx folder). If you did move it, please try putting it back, then everything should work. Also keep in mind that sometimes mods break the game causing it to fail to load, if this started happening after you installed mods to your game you may want to remove them. If none of the above is the problem contact us to get another solution.
I installed mods on a previous version and upon update the game is acting weird or flat out crashing. Why is this?
Mods are very likely to break from one update to another, we suggest you delete your mods and wait for the mod maker to officially state that they work with the newer version before downloading and installing them again. Or roll-back the update to the previous version where you know mods work fine. Instructions to do that on Steam can be found here. For the KSP Store, since updating is on-demand, if using mods it’s recommended to hold from updating to a new major version until you know all the mods have been updated. If you already updated and want to roll back, downloading the previous version installer and using it over the same folder should do the trick.
When I start the game, I get a strange error that says “GetThreadContext Failed” and the game crashes.
This is most likely about a background program interfering with the execution, the prime suspect is an Antivirus, but it may be something else. Try turning the Antivirus off and see if the game starts okay. It should also help to update your graphics drivers and/or Video BIOS.
Will Kerbal Space Program be released in other languages?
Yes! On PC, KSP is already available on Spanish, Russian, Simplified Chinese and Japanese. German, French, Portuguese and Italian are planned to be released in the upcoming version 1.4.
On consoles, we’re continually exploring the possibility of further language updates to Kerbal Space Program Enhanced Edition, and will update the community with any news.
Is KSP going to be released in major game consoles?
Yes, Kerbal Space Program Enhanced Edition is now available on both Xbox One and PlayStation 4.
If I purchased the PC version of KSP can I get any of the console versions for free?
No, sorry, the console ports are separate products and must be purchased separately.
If I buy the PS4/Xbox One version of KSP will I also get the PC version?
No, sorry, each console version and the PC version have to be purchased separately.
How do I purchase and download a console port of KSP?
In order to purchase the KSP on PS4 and/or Xbox One you have to go into the Xbox One or the PlayStation Store and search for Kerbal Space Program Enhanced Edition. Once there, select the game and follow the instructions to complete your purchase. The game will be added to your downloads. Once the download and installation is completed, you can start launching your Kerbals into orbit.
How do I redeem the Kerbal Space Program Enhanced Edition for free if I own the previous version.
Follow the instructions outlined in the announcement in our official forum. Do noticed that this will only work if you didn’t ask a refund for the previous version at any point.
I uploaded a gameplay video to Youtube. Is it okay for me to monetize it?
Yes, by all means. If you are having many views and want to seize the opportunity, go ahead. We just ask to be given credit, a mention and a link to our website is enough. You must also make it perfectly clear that we are the copyright holders of KSP.
I want to use KSP for a school, museum or another educational related project. May I?
Yes, Kerbal Space Program encourages ‘Space Education’. We partnered with TeacherGaming and created ‘KerbaEdu’ for schools, so you can visit their website to contact them and know more about this.
- I cannot access the Forums/Spaceport or the KSP website. What should I do?
When is the next release coming?
Short answer: When it’s ready. This also applies to the console releases. Long answer: It is very hard to estimate a release date for any software product because unexpected things happen all the time, that’s why we don’t give release dates, not even estimates. We used to do it before but we could hardly ever release on the promised date, which caused people to get upset, and since we don’t want to disappoint you, but above all we don’t want to rush a release of a potentially buggy and untested product, we’ll keep the timeline to ourselves and release the game updates when we feel they are presentable to public.