Support

KSP Support

For support, bug reports, technical info etc.

KSP Info

For general contact and information about the game.

KSP Press

For all media, press and business development contact.

FAQs

This Kerbal Space Program knowledge base contains the most common problems and questions users have. Please check here before contacting support, because we may already have an answer to your question.

Account Issues

I had a Kerbal Account but now I cannot access it, it takes me to a Private Division Account page

I can no longer access my KSP game downloads from my Kerbal Account

I’ve used the password recovery feature to reset my password, but I didn’t get any recovery email.

I have created a Private Division Account, but I did not receive a verification email with a code after I signed up.

I bought the game on the KSP Store, but I want it on Steam. Will you give me a Steam Key?

I bought the game on Steam, but I want it on the KSP Store/GOG as well. Would you activate my account for download?

How can I receive support in a language different to English?

Purchase Issues

Can I purchase KSP directly on the KSP Store?

I never received the confirmation email after I purchased the game.

I want a refund, what should I do?

I bought a Gift Code and I gave it to a friend. How do we redeem it?

I paid for a Gift Code, but never received it. What do I do?

If I buy the game now, will I have to buy it again for the next update?

I saw the post stating that players who purchased the game before May 2013 will get expansions for Free. Does this apply to Steam purchases as well?

Download & Installation Issues

How do I get the game if I’ve already purchased it?

How do I update the game to the most recent version?

The download link is not shown in my Products Purchased list and I’ve already completed the transaction.

When I try to download, I get a “Server Migration” error.

I try to open the game on Mac and the following message comes up: “KSP can’t be opened because it is from an unidentified developer”

My game crashed, what do I do so it won’t crash anymore?

Is it possible to download old versions of KSP?

The game for Windows doesn’t run. It says “There should be a KSP_Data folder next to the executable”. What do I do?

The game for Mac just bounces on the dock, but never actually opens. What now?

I try to open the game on macOS and I either get a black screen or a lot of stuttering. How can I play KSP on macOS?

Gameplay Issues

The game gets to a screen with a slideshow, a loading bar and some clever game tips, but it’s stuck there, the loading bar doesn’t move. What can I do?

I installed mods on a previous version and since the game updated, it's now acting weird or flat out crashing. Why is this?

When I start the game, I get a strange error that says “GetThreadContext Failed” and the game crashes.

Will Kerbal Space Program be released in other languages?

Console Issues

Is KSP going to be released in major game consoles?

If I purchased the PC version of KSP can I get any of the console versions for free?

If I buy the PS4/Xbox One version of KSP will I also get the PC version?

How do I purchase and download a console port of KSP?

How do I redeem the Kerbal Space Program Enhanced Edition for free if I own the previous version.

Miscellaneous

I want to use KSP for a school, museum or another educational related project. May I?

I cannot access the Forums/Spaceport or the KSP website. What should I do?

When is the next release coming?

Kerbal Space Program

Kerbal Space Program 2

Resources